Niraj Kumar Singh

About

Program leadership for telecom-scale transformation

A telecommunications technology leader with 19+ years in the industry — from hands-on software development and solution design across AT&T, Sprint, Vodafone, Bell, and TELUS platforms, to program leadership of enterprise-scale billing and subscription transformations.

For over a decade he has delivered through Amdocs — the global software and services provider behind the billing and customer-experience systems of the world's leading communications companies — including eleven years of strategic programs supporting T-Mobile USA, and today leading enterprise modernization across Bell Canada's billing and customer platforms.

A proven leader in driving complex, multi-organization programs spanning billing, subscription, customer, and digital platforms — expert at aligning executive strategy with technical execution, modernizing legacy ecosystems into scalable microservices architectures, and leading global engineering organizations to deliver high-impact, revenue-generating solutions.

Core leadership strengths

Strategy, technology, execution

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Strategic Program Leadership

Enterprise-wide technical program ownership, multi-year roadmap execution, executive stakeholder alignment, cross-org risk governance, and delivery transformation.

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Technical Expertise

Telecom billing and subscription systems, microservices, API and event-driven architecture, distributed systems, and legacy modernization.

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Operational Excellence

Agile and SAFe transformation, DevOps adoption, release governance, delivery metrics and OKRs, and production reliability.

PRODUCT & BILLING MANAGEMENT

Usage / event-based metering & charging Billing & invoicing Accounts receivable Payments Collections Customer management Product management Provisioning

Professional experience

Two decades across North American telecom

July 2023 — Present

Principal Technical Program Lead / Solution Manager

Bell Canada (Amdocs Inc. client) — Mississauga, ON

Lead enterprise modernization programs across billing and customer platforms.
Drive roadmap execution, stakeholder alignment, and cross-functional delivery across 40+ engineers.
Implement Agile and DevOps practices improving release cadence and predictability.
Established program dashboards and metrics improving planning and visibility.

July 2012 — June 2023

Technical Program Manager / Solution Architect

T-Mobile USA (Amdocs Inc. client) — WA, USA and Pune, India

Led large-scale cross-functional programs supporting billing and subscription platforms.
Managed complex dependencies across engineering, product, and operations teams.
Reduced production defects by 30% through design and quality governance.
Delivered enterprise initiatives impacting millions of subscribers.

Earlier career

Solution Designer / SME & Software Developer

Telecom platforms across North America

Solution design, subject-matter expertise, and software development across AT&T, Sprint, Vodafone, Bell, and TELUS telecom platforms.

Engagement history

Operators & partners served

T-MobileBellAT&TSprintVodafoneTELUSAmdocs

Education

Foundations

September 2015

Project Management Course

Amdocs Learning Services

June 2004

Master of Computer Application

Indore, India

June 2000